Reference

What We Collect and Why

Your quenqv account runs on a small set of details you choose to share: a mobile number, a wallet reference, the device you sign in from. This page tells you plainly where each piece goes and how to get it changed.

Mobile number and login IDWallet reference for bKash, Nagad, RocketDevice and session logsSupport ticket history

Explore the Lobby Read FAQ

ASK THE DESK

How to Reach Our Privacy Desk

Live chat is the quickest route when a session looks wrong, because we can pull the device log while you are still in the lobby. Email suits a data request that needs a written trail. A ticket keeps a correction or closure thread in one place, and it carries a request ID you can quote back to us. Have your account ID ready either way.

HOW WE HANDLE IT

Data Handling, Cookies and Retention

Almost every privacy question comes down to four things: what sits in our database, what a cookie does, who can reach your account, and how long a record survives. We keep the answers short. A one-time code gates every sign-in, wallet edits need that code again, and a closure request moves through the same ticket queue you can see.

Data we keep

Your mobile number, login credentials, the wallet reference for bKash, Nagad or Rocket, and the device records tied to each sign-in. Nothing beyond that is required to open or run your account.

Cookies and sessions

Session cookies keep you signed in and remember your chosen payment rail. Preference cookies store language and layout. Clear both from your browser and you will verify once more with a one-time code.

Account security

A one-time code goes to your registered mobile at login. On an unrecognised device we ask for that code again before any wallet change is allowed, so a leaked password alone cannot move funds.

Retention and changes

Transaction records stay attached to your account for as long as local rules require. Ask our desk to fix a wrong number or close the account, and we confirm in writing once it is done.

Where This Policy Applies

quenqv Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy terms follow the law where you live, not the law which governs our servers. Open an account from Bangladesh and we apply the rules Bangladesh sets for online accounts and mobile wallet payments. Access still depends on your local law and your eligible region, and

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we may have to hold back a feature where those rules differ. Here is what we keep. Your mobile number, your login credentials, and the wallet reference behind each bKash, Nagad or Rocket transfer. On every deposit we store the transaction ID your wallet app generates,
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so a credit that goes missing can be traced and settled. We also log the device, browser and app build you sign in with, because that record is how we spot a login that is not yours. Bet slips from the cricket markets you follow during
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BPL sit in the same account record. What we do not do is sell your data. The wallet operator sees only what a transfer needs: an amount, a reference, a timestamp. Our support team reads your chat when you raise a ticket, and that record stays
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attached to the case until it closes. Cookies keep your session alive and remember your language and payment choice. Clear them and you simply sign in again.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions You Might Ask

These are the ones that land in our inbox most often, answered the way we would answer them on chat. If yours is not here, the desk is one message away and we would rather you asked than guessed.

Raise a ticket under Settings, then Privacy, or email the desk from your registered address. We confirm receipt, verify you with a one-time code, then send the extract for your account.

Yes. Ask our desk to close it. Access stops straight away, we remove what local law lets us remove, and we keep only the transaction records a payment dispute or a rule still requires.

No. You approve the transfer inside your own wallet app, so the PIN stays with bKash, Nagad or Rocket. We receive the amount, the reference number and the time of payment.

Only the wallet operator handling that transfer, plus our payments team when a credit needs checking. Your number does not go to advertisers and we do not sell it onward.

Records stay while your account is open, then for the period local rules set for payment disputes. Once that period ends, they come out of the live system and off backup rotation.

The cookies here are first-party, used for sign-in and for remembering your language and payment rail. Tracking scripts from outside ad networks are not part of how this site runs.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister GamesTable Game Guide Bangladesh

What We Collect and Why

How to Reach Our Privacy Desk

Data Handling, Cookies and Retention

Data we keep

Cookies and sessions

Account security

Retention and changes

Privacy Questions You Might Ask

01 How do I request a copy of the data tied to my account?

02 Can I close my account and have my records removed?

03 Do you ever see my bKash or Nagad PIN?

04 Who gets to see my payment details?

05 How long do you keep wallet and transaction records?

06 Do you run advertising cookies from other networks?

Privacy Policy

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